Privacy Policy

Terms & Conditions

• STANDARD CHECK IN :1300 HRS STANDARD CHECK OUT :1200 HRS
• EARLY CHECK IN AND LATE CHECK OUT ARE SUBJECTED TO AVAILABILITY, GUEST ARRIVING EARLY MORNINGS ARE SUGGESTED TO RESERVE ROOM FROM PREVIOUS NIGHT.
• CHILD POLICY : UP TO 6 YRS INCLUSIVE OF STAY AT NO EXTRA COST 6 YRS TO 12 YRS AT INR 600 PER NIGHT INCLUSIVE OF BREAKFAST 13 YRS AND ABOVE ARE CONSIDERED AT FULL CHARGE.
• VALID CREDIT CARD DETAILS ARE REQUIRED TO GUARANTEE THE BOOKING, HOTEL RESERVES THE RIGHT TO PRE AUTHORIZE CREDIT CARD PROVIDED AGAINST CONFIRMATION.
• TO ENSURE SAFETY ,SECURITY ALL OUR GUESTS ARE REQUESTED TO PRESENT VALID PHOTO
• IDENTITY PROOF AT THE ARRIVAL CHECK IN .FOREIGN NATIONALS ARE REQUIRED TO PRESENT THEIR PASSPORT AND VALID VISA.
• KINDLY PRESENT THE CONFIRMATION VOUCHER AT THE TIME OF CHECK IN.
• PETS NOT ALLOWED
• HOUSE RULES ARE PROMINENTLY DISPLAYED THE RECEPTION AS WELL IN SERVICE DIRECTORY, GUESTS ARE REQUESTED TO ABIDE RIGHTS OF ADMISSION RESERVED WITH THE HOTEL MANAGEMENT

CANCELLATION POLICY

WITHIN 48 HRS OF ARRIVAL : ONE NIGHT RETENTION CHARGES ARE APPLICABLE NO SHOW WILL INCUR CHARGES EQUIVALENT TO ROOM RENT FOR THE ENTIRE STAY PLEASE FEEL FREE TO WRITE US AT info@elethotels.com FOR FURTHER DETAILS YOU MAY SEEK ASSURING YOU BEST OF OUR SERVICES AND ATTENTION AT ALL TIMES

Reservation acknowledgment of receipt

The Website and Mobile Services acknowledge receipt of the customer’s reservation by email immediately. For online reservations, the emailed acknowledgment of receipt of the reservation summarizes the contract offer, services reserved, prices, conditions of sale accepted by the customer relating to the rate selected, date of reservation, information relating to the after-sales service, and the address of the selected hotel vendors premises to which the customer should send any complaints.

RESPONSIBILITY

Photographs displayed on the Website and Mobile Services are not contractual. Although every effort is made to ensure that photographs, graphic images and text used to illustrate hotels provide as accurate an impression as possible of the accommodation offered, variations may occur, in particular as a result of changes to furniture or possible renovations.

KESHAV HOTEL & RESORT cannot be held responsible for the non-fulfilment or inadequate fulfilment of the reservation in cases of force majeure, actions of third parties, and actions of customers, in particular the non-availability of the Internet network, inability of accessing the Website, external intrusion, computer viruses, or non-authorized prepayment by the card holders bank. Hyperlinks may link to sites other than the KESHAV HOTEL & RESORT Website or Mobile Services. KESHAV HOTEL & RESORT accepts no responsibility for the content of these websites or the services offered on them. Any reservation or payment that is irregular, ineffective, incomplete, or fraudulent for any reason attributable to the customer will result in the cancellation of the order at the customer’s expense, without prejudice to any civil or criminal action brought against the customer.

COMPLAINTS

Complaints relating to the failure to execute or poor execution of hotel services must, under penalty of foreclosure, be made known to KESHAV HOTEL & RESORT in writing within eight days of the date of departure from the hotel, either directly to the hotel or to the Customer Service address indicated above.

KESHAV HOTEL & RESORT are operated by companies that are legally separate from ELET HOTELS HOTELS and are therefore solely responsible to customers for potential damages. Consequently in cases of litigation, customers must deal exclusively with the company operating the hotel in which they stayed.

HOTEL STAY

Customers agree and undertake to use their room responsibly. Therefore, any conduct contrary to accepted standards of behaviour and public order will result in the hotelier asking the customer to leave the hotel with no compensation and/or refund if a payment has already been made. If no payment has been made, the customer will have to pay the price of nights already stayed before leaving the hotel.

KESHAV HOTEL & RESORT have Internal Regulations for customers. Customers accept and undertake to respect these regulations. In the event that a customer fails to respect one of the provisions of the Internal Regulations, the hotelier will be obliged to ask the customer to leave the hotel with no compensation and/or refund if a payment has already been made. Some hotels offer WIFI access (chargeable or not) that allows customers to connect to the Internet. Customers undertake to ensure that computing resources made available to them by the hotel are not used in any way for reproduction, representation, provision or communication to the public of works or objects protected by copyright or a related right, such as texts, images, photographs, musical works, audiovisual works, software or video games, without the authorization of the copyright holder provided for Intellectual Property Code when this authorization is required. Customers who do not comply with the above obligations risk being found guilty of infringement of copyright ACT Customers are also required to comply with the security policy of the hotels Internet service provider, and with the rules for the use of security resources whose purpose is to prevent the illicit use of computing resources, and to refrain from any act that might undermine the effectiveness of these resources.

PAYMENTS

Customers provide their bank details as a guarantee of the reservation except where special conditions or rates apply, using a credit card or charge card (Visa, MasterCard, American Express, Diners Club etc.) according to the hotel selected, indicating directly in the area provided for this purpose, the card number without spaces, the expiration date (the card used must be valid at the time of the stay) and the card security code in the relevant fields as prepayment via the applicable Payment Services or Cyber-source payment platforms. The hotel can also ask for a piece of identification in order to prevent bank card fraud. Payment is debited at the hotel during the stay, except in the case of special conditions or rates when payment is made at the time of reservation (online prepayment on certain rates). This prepayment serves as a deposit. In the case of a rate not prepaid online, the hotel may ask the customer on arrival for a deposit or an authorization to debit the credit card, in order to guarantee payment of the amounts corresponding to the services provided by the hotel.

PRICES

Prices relating to the reservation of services are indicated before and during reservation. Prices shown are per room for the number of person(s) and date selected. Prices are confirmed to the customer EXCLUSIVE of all taxes in the commercial currency of the hotel (which in some cases may differ from the hotels local currency) and are valid only for the period stated on the Website or Mobile Services. If payment to the hotel is made in a currency other than the currency confirmed on the reservation, the customer is liable for the exchange fees. All reservations, regardless of their origin, are payable in the hotels local currency unless specifically indicated otherwise at the hotel. Unless stated otherwise on the Website, additional services (half-board, full-board etc.) are not included in the price. Unless stated otherwise on the Mobile Services, breakfast is included in the price. GOVT.TAXES, specified on the rates page, must be paid directly to the hotel, with the exception of online prepayments where this amount may be included. Any change or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices shown on the date of billing. Conversion into foreign currency is given as an indication and is non-contractual. Only the currency confirmed on reservation is guaranteed (if this currency is different from the one used in the hotel, possible exchange fees will remain the customers responsibility). If a rate states that payment is to be made on arrival at or departure from the hotel, and the customers currency is not the same as that of the hotel, the rate debited by the hotel may differ from that indicated when the reservation was made, on account of a possible difference between the exchange rate on the date of reservation and the dates of the hotel stay. When confirming the customer’s reservation, HOTEL will state the total amount of the order. Rates may be increased by different taxes according to cities/countries. Customers undertake to pay the various taxes, without complaint to KESHAV HOTEL & RESORTcertain promotional offers available on the Internet are sold exclusively on the Internet, that is, remotely and in no circumstance at the front desk of the hotel.